Month: August 2013
Some full-service hotels are dropping room service, while others are maintaining the long-time amenity. Explore the cost and consumer impacts of this new trend.
Featured Publications
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Immersive Hospitality: Redefining the Guest Experience
August 28, 2025
By: Joseph Pierce, MAI Immersive experiences are not entirely new to hospitality and leisure—theme parks, destination hotels and resorts, and cultural attractions have long found ways to draw guests into unique worlds. What is changing is how properties are increasingly using technology to push those experiences further, creating spaces that blur the lines between the
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