Heidi Banak

Operations Manager

Heidi Banak
14805 Detroit Avenue, Suite 420, Cleveland, Ohio 44107
Phone: 216-403-6653
Fax: 216-810-4100


  • Bachelor of Arts, Kent State University


  • Operations Manager, Hotel & Leisure Advisors, Cleveland, OH 2007 – present
  • Legal Assistant, Porter Wright Morris & Arthur, LLP, Cleveland, OH
  • Legal Assistant, Shapiro & Felty, LLP, Cleveland, OH
  • Peer Writing Tutor, Kent State University Writing Center, Kent, OH

Heidi manages business functions and marketing efforts for H&LA. These efforts include administering H&LA’s website, email marketing, writing blog posts and articles, responding to RFP’s, and maintaining all other marketing materials. She also supports our consultants by conducting research related to the hospitality industry. In addition, she reviews and edits our reports for grammar, style, and accuracy. Heidi received her Bachelor of Arts from Kent State University.